Refund Policy

Returns

You have 15 calendar days to return an item from the date you received it.  You must return the item within 5 business days of requesting the return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Pre-Order garments (hand-painted sweaters, T-Shirts and Hats), are NON RETURNABLE as they are costume made. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days max.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vanessastyleshop.com.

Sale items (if applicable)
FINAL SALE items are not refundable or returnable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vanessastyleshop.com

Shipping
To return your product, email me at info@vanessastyleshop.com for shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

First time order coupon code only works for regular priced items. The coupon excludes Sale and Final Sale Items.